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I have used BlueVM as my first option when I started my business, and even though the services work great, their support is awfull.
At first everything worked fine, uptime was not an issue, the sites would load fast even if I used platforms like WordPress with huge database.
But later on, after about 6 months or so, I've noticed a lot of lag in the loading time of websites.. even the static HTML ones!
I've tried to get in touch with them, and I've got responses like "please check our Tweets whenever you have problems". And yes, it's true, a lot of tweets were sent right when websites were loading slow, saying that server's are under DDOS, so I suspect they were .. but still, as a company you should be prepared for such things.
As time went by, the replies from the support team got slower and slower and useless, until I decided to switch to another company.
Don't get me wrong. Their services are great, prices are great, but a mechanism against attacks and a good support team seem to be lacking.
i am using the Hostgator hosting from last 1 year and in this one year one thing is completely clear that they are best in market as for as the up-time service and tech-support concern, but their online chat agents are too slow, they are good in solving your issues but sometime they takes a lot of time to understand your small problem. When the point comes to the uptime and software I think they are really superb in market. I am now using shared hosting baby plan and they are really providing superb services :)
I have been using iPage hosting since 3 years. Frankly speaking, I may not have used it, but everytime my account comes close to expiry, they send me that $1/year deal. So I continue once again :)
Things for I like about iPage are:
Lots of free coupons and goodies
So, as long as I am getting these deals, I will go on.I am hosting a few websites there, and they are running good. Never made a contact to their support, so I can't say anything about that. Though I hope its good.
FatCow Review by Prashant
I have been with them for quite long and still do not have any bad experience. There were a few downtimes, but nothing considerable. Their customer support is excellent and helped with good commitment. They even solved the errors which were generated by my own mistakes. One thing they seriously lack is a good Control Panel. They provide vDeck and cPanel is missing. vDeck is good for beginners but lacks many features. Overall, a good host.
LunarPages Review by Prashant
I was with Lunarpages for around 2 months and my experience with them wasn't good. This customer support looks to be ridiculous. During initial stages of conversation, it appears that they send the same first message to all regardless of problem. During their hosting my site was hacked a couple of times and they refused to fix it for free. So, reliability is not there. Apart from that, up-time was good. All in all, it is an average host and can be considered if price is a worry.
I'm using this hosting for 1 year. They offer good customer support and 99.9% uptime. I recommend this hosting.
Server Intellect Review by Gary
Best Windows Dedicated Servers hands down! Server Intellect has given us perfect tech support time and time again. Their really know what they are doing when it comes to managing a Windows Server. We are quite happy with them and the Server they provide us. If you are in need of a Windows Server I suggest you sign up with them today!
Although 000WebHost is one of the most commonly used free web hosts, it is probably not the best. Most web hosting services, including free ones, include script installer, access to webmail, and website builder. Sadly these always seem to be "broken" on 000webhost, at least for free users. Aside from that the site has fairly good free web hosting as it offers a good amount of space.
OLM.net Review by Tony
OLM.net is a great hosting company, well knowledgeable support team are there to help you with your problem... I used them for 10 years with NO problem.
MediaTemple by far is the best web host I have used yet. Their services are extremely fast, customer service is excellent, and their custom control panel is easy to use. Note that it doesn't include a lot of the same functionalities that cPanel or DirectAdmin offers. However, if you are either good at building your own scripts or just need a simple control panel solution, MediaTemple's CP software will do the job.